Shipments and Returns
Your pack shipment
Packages are generally dispatched within 2 to 7 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Shipping speeds
We print and fulfill all our products on demand once you place an order. To estimate when you get your order, add our fulfillment time to the shipping time.
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MAKE YOUR ORDER |
FULFILLMENT |
SHIPPING |
DELIVERY |
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At any time from any device! |
It takes 2–7 business days to create your product. |
Our average shipping time depending on the order’s destination. |
Enjoy your product and remember to leave us your comments. |
Shipping time according to destination:
United Stades 3-4 business days.
Canada 6-10 business days.
Latin America 8-14 business days.
Europe / Africa / Asia 8-12 business days.
Australia 12-14 business days.
Covid-19 updates shipping time:
- US to US → 5 additional bus. days
- US to Canada → 7 additional bus. days
- US to Europe, Australia, New Zealand → 10 additional bus. days
- US to Worldwide → 15 additional bus. days
- EU to US, Canada, Australia, New Zealand → 25 additional bus. days
- EU to Germany, the UK → 9 additional bus. days
- EU to Spain → 16 additional bus. days
- EU to Austria, France, Italy → 12 additional bus. days
- EU to the rest of EUR → 20 additional bus. days
- EU to Worldwide → 30 additional bus. days
Delivery Policy
1. General Information.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Time.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Saturdays or Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
3. Delivery Instructions.
You can provide special delivery instructions on the check-out page of our website.
4. Shipping Costs.
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport.
If there is any damage to the packaging on delivery, contact us immediately at info@supervisualteam.com .
6. Questions.
If you have any questions about the delivery and shipment or your order, please contact us at info@supervisualteam.com .